Service Coordination:

Service coordination is a support system designed to help individuals with disabilities—and their families—navigate the often complicated web of programs, benefits, and resources available to them. The goal is to ensure that each person has the tools and services they need to live as independently and meaningfully as possible. Sometimes called case management or support coordination, this process is individualized and centered around the person’s unique needs, strengths, and goals.

A service coordinator works alongside the individual (and their family, if applicable) to:

• Assess Needs & Plan: Create an individualized service plan that outlines supports such as therapies, healthcare, education, employment, housing, and social opportunities.

• Connect to Services: Link the individual with community resources, government programs, and providers who can meet their needs.

• Advocate: Ensure the person’s rights are upheld and their voice is heard across systems.

• Monitor & Adjust: Check in regularly to see if services are working well, updating plans as needs change.

• Support Families: Guide families through complex systems like Medicaid waivers, special education services, and disability benefits.

In short, service coordination is about bridging the gap between needs and resources—helping individuals with disabilities not just get services, but thrive in their communities with the right support.